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We make every effort to present each item on our website as accurately as possible. However, dichroic glass is notoriously difficult to photograph. Furthermore, the images you see depend on your monitor's display and colour capabilities. Therefore slight variations in colour between the product images you see and the actual item may occur.
Ordering.
We accept payments made with all major credit and debit cards including Visa, Mastercard, American Express, Switch and Delta.
• Order Online: To order an item simply click on the 'Add to basket' button. You can use the 'View Basket' button to review the contents of your basket and to amend incorrectly chosen products. When you are happy with your selection click on the 'Checkout' button.
On-line transactions are processed either through PAYPAL or NOCHEX (UK debit cards only) secure servers. Please select your preferrerd method of payment at checkout.
• Phone Orders: Orders can also be placed by phoning us onour local rate number 0845 643 1655 between 9am and 6pm Monday to Friday. Alternatively, order can be placed through the website and payment made over the telephone (use 'By Telephone' as Payment Method).
Delivery.
The majority of the dichroic jewellery presented in these pages are one-off pieces, the one you see on screen is the one you will receive. Items that are in stock will be despatched within two working days (except Saturdays, Sundays and Bank Holidays) once full payment has been received.
Please note that in the case of eCheque payments items will only be shipped after funds have cleared from the sender's account, which usually takes seven to nine working days.
Some of the items presented on this website are custom made to order, and we aim to despatch them within 10 working days, once full payment has been received. However in busy periods such as Christmas it might take up to 14-18 days to deliver custom made orders. In this case, however, you will be contacted to discuss delivery. This is the maximum delivery time. Most 'made to order' items will be despatched within 7 working days. If the order is urgent please inform us and we will try our best to accomodate your requirements.
In the case of the dichroic range please note that because of the nature of the dichroic glass each piece is one-of-a-kind, so the 'made to order' item you will receive may be slightly different to the one shown here. However, it will be as close as possible and the overall chosen colour will be mantained.
Delivery options
UK
We have the following delivery options
• “ Standard Delivery "
Parcels will be sent using "Royal Mail 2nd Class Signed For" Service.
Prices start at £1.75 and vary upon weight and volume of the parcel. Full details of cost will become apparent when you get to the checkout. Please note that goods are not insured for loss or damage in transit.
Delivery time is 3 to 5 working days.
We offer a FREE standard delivery service on all UK orders above £35. Please note that goods are not insured for loss or damage in transit.
• “Express Delivery"
If you choose this method your parcel will be sent using "1st Class Royal Mail Signed For" service. Prices start at £1.95 and vary upon weight and volume of the parcel. Full details of cost will become apparent when you get to the checkout. Please note that goods are not insured for loss or damage in transit. Delivery time is 1 to 2 working days.
Orders totalling £ 35 or more qualify for FREE UK delivery (1st class recorded)
• “UK Special Delivery" Next Working Day:
If you'd like your order to be rushed to you, we can offer a next day delivery service (Royal Mail's 'Special Delivery'). This service guarantees next day delivery and it includes insurance up to the value of £500. Please note: orders must be placed before 12.30pm to guarantee same day shipping. Prices start at £ 5.25 and vary upon weight and volume of the parcel
Full details of cost will become apparent when you get to the checkout. This service is not available for deliveries on a Saturday, Sunday or Bank Holiday.
Deliveries to non UK addresses will be sent with one of the following methods:
• “EU”
International AirMail Signed for and Insured:
£ 5.95. Insured up to the value of £200. Please note goods need to be signed for on receipt. Delivery times are 2 to 4 working days.
• “Rest of the World”
International AirMail Signed For:
£ 6.75. Insured up to the value of £200. Please note goods need to be signed for on receipt. Delivery times vary, please contact us for specific delivery times if required.
Please select your preferred delivery option at checkout
Presentation.
Silvervescence designer jewellery comes in our branded jewellery box or in an organza pouch depending on the items. Please see item description for more details..
Guarantee
While every effort is made to present each item on our website as accurately as possible, the images you see depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an identical representation of the actual colour of the item.
We make every effort to make sure that each item sold at Silvervescence is manifactured to the highest quality and that the goods reach you in perfect conditions.
However, if you are not entirely satisfied with your purchase we do operate a 7 day money back guarantee.
Please notify us by e-mail (stating reason for return) within 7 days of receipt so that we can give you a return number. The jewellery item must be unworn, unaltered and returned to us by recorded delivery (at customer expense) with all the original packaging material. We will then issue you with either a full refund or allow you to exchange the item for something else should you wish so. When refunding, the postage costs on the original order are not refunded.
Please note that for hygienic reasons this guarantee does not apply to earrings.
Please check the goods on delivery. In the unlikely event of goods (including earrings) arriving to you in a faulty or damaged condition you must notify us by e-mail or telephone within 24 hours of delivery and we will arrange a replacement at our expense.
Private policy
We are totally committed to protecting the personal privacy of people who shop at Silvervescence. The only information we collect about you is your name, e-mail address and postal address. This information is kept securely and only used to process your order and to contact you if necessary in order to provide you with the best possible service. Under no circumstances will your information be passed on to other companies or 3rd parties. Silvervescence does not store your credit or debit card details, since they're securely transmitted to PayPal for processing, without us even seeing them.
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